Tickets
Members open a private ticket from a panel; your team answers it there. When it closes, its transcript is kept and offered as a page anyone can open in a browser (coming soon, see below).
| Free |  Premium | |
|---|---|---|
| Categories | 3 | 25 |
| Panels | 1 | 10 |
| Questions before a ticket opens | ✔ | |
| Auto-close a quiet ticket | ✔ | |
| Kept attachments | ✔ | |
| Transcripts kept (coming soon) | 30 days | 1 year |
/tickets
Set up tickets: categories, panels and (coming soon) transcripts. Needs Manage Server.
Tickets
Members open a private ticket from a panel; your team answers it there. When it closes, its transcript (coming soon) is kept and offered as a page anyone can open in a browser.
No tickets log yet: pick a channel for it in /logs to see every ticket open and close.
Categories (0 of 3)
None yet. Add one: Support, Reports, Partnerships, whatever members come to you for.
Panels (0 of 1)
None yet. A panel is the message members open tickets from.
Add categoryAdd panel
Settings
HelpStep by step (from the bot's Help button):
- Add a category. Each kind of ticket you take: Support, Reports, Partnerships.
- Place it. A private channel under a Discord category, or a private thread in a channel. Threads keep the channel list tidy; channels are what most members expect.
- Pick its staff. The roles that see and handle it. Left empty, the moderation staff from
/moderationdo. Ping roles are notified when one opens. - Add a panel and post it. Pick a channel and the categories it offers, then Post. Edit it later and Update: the message is changed in place.
Each category also has an emoji, a description, a welcome message, how many tickets one member may have open at once, and (Premium) up to a few Questions members answer before it opens.
Settings decides what closing does (keep it, locked, with Reopen and Delete, or delete it right away), when kept tickets are deleted, auto-close after inactivity (Premium) and whether the member gets the transcript by DM (coming soon).
What members see
The panel you post:
Need help?
Pick what it is about, and a private ticket opens.
A private ticket opens for you and the team
The first message in a new ticket:
Ticket #7 · Support
@member @Support team
Thanks for reaching out, @member. Tell us what you need, and someone from the team will be with you shortly.
Only you, the team and AuthentiGate can see this ticket · Today at 4:20 PM
Close
ClaimAfter it closes (when tickets are kept):
Ticket closed
Closed by @ModName.
Reason: Sorted, thanks!
The transcript (coming soon) is kept; delete the ticket when you are done · Today at 4:45 PM
Reopen
Transcript
DeleteA member may open one ticket a minute, and only as many of one kind as the category allows.
/ticket close
Close the ticket you're in; its transcript is kept once transcripts are available (coming soon). The member who opened it and its staff can close it.
| Option | Type | Required | Notes |
|---|---|---|---|
reason | text | no | Why, for the log and the transcript (coming soon) |
/ticket claim
Take this ticket on, so the team knows it's yours. Its staff only.
/ticket unclaim
Hand this ticket back to the team. Only whoever claimed it, or someone with Manage Server, can unclaim.
/ticket add
Let someone into this ticket. Its staff only.
| Option | Type | Required | Notes |
|---|---|---|---|
user | user | yes | Who to let in |
/ticket remove
Take someone out of this ticket. Its staff only; never the member who opened it.
| Option | Type | Required | Notes |
|---|---|---|---|
user | user | yes | Who to take out |
/ticket rename
Rename this ticket's channel or thread. Its staff only.
| Option | Type | Required | Notes |
|---|---|---|---|
name | text | yes | The new name |
/ticket transcript
Coming soon. Get a ticket's transcript as an HTML file, privately. Its staff and the member who opened it.
| Option | Type | Required | Notes |
|---|---|---|---|
number | number | no | The ticket's number; this ticket when left out |
Once available, transcripts read like the channel did and open in any browser.
Transcripts are coming
AuthentiGate reads a ticket's messages only once Discord approves it to. Until then no transcript is taken: Transcript answers "Transcripts are not available yet.", no transcript is sent by DM, and /tickets doesn't show the DM option.